SaaStr

AUGUST 15, 2020

A lot of your clients use New Relic heavily. They don’t know enough about their client, they don’t understand the business. We’ve got a lot of training to do with our sales teams to get them to start to speak in these types of terms versus feature function. Talk about what the near term trends are.

Retail 77

Retail Start-ups Drivers/motivators Up-sell 77

SaaStr

OCTOBER 29, 2019

I began my career in new product development and starting in 2011 got really excited about the high growth phase of a company. I was on the product team and saw this opportunity for us to work more cross functionally across the company and focus heavily on retention and monetization. You’re going to pay a little bit more.

Price 40

Price X-functional Cross-sell Growth 40

ConversionXL

APRIL 12, 2017

It’s not which variant collects more email addresses, it’s which variant sells more books. Pay them upfront so they don’t try to say X to get the money. Don’t do what your clients want, don’t follow trends (like big banners). Summary: Find opps, estimate impact, dig into results, take testing further. 1: More clients. #2:

Growth 86

Growth X-functional A/B testing Objectives and Key Results 86

ConversionXL

JUNE 19, 2018

You need high tempo testing and experimentation throughout the whole customer journey. A high impact teams needs top skills. What do your clients need? You are not optimising websites but helping your boss and client get over ignorance and see the real problem. Prioritise impact over speed. Acquisition.

A/B testing 103

A/B testing Cross-sell X-functional Growth 103