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Sometimes the Best Customer Service Innovation Means Flipping the Script

Salesforce

FEBRUARY 14, 2022

I joined Tesla in July 2010 and was challenged with the task of figuring out how to create a retail customer experience that would build customer loyalty and drive demand for a car that was two years away from being manufactured. There were no commissions. With Tesla, the power is all in the customer’s hands.

Service 98
Service Customers Electricity Real Estate 98
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Billion Dollar Business Models Explained: Uber, Amazon, Netflix, & More

Hubspot

AUGUST 9, 2018

Since they order massive amounts of products from wholesalers, they can negotiate a cheaper cost and sell them for a lower price than their competition. Amazon even manufactures and sells their own products, like the Amazon Echo and Alexa. Amazon Marketplace (17% of Net Sales). Direct Sales. Other Revenue Streams.

Drivers/motivators 60
Drivers/motivators Electricity Manufacturing Commission 60
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