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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Hangups in the user experience. greater ability to upsell & cross-sell. For industries with thin profit margins, offering an incentive like 2% off isn’t very enticing, and in many verticals, and in some cases might require a significant lift in sales in order to break even. to “what made you cancel?”

Customers 115
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How to Conduct a SaaS Funnel Audit

ConversionXL

After fighting tooth-and-nail to launch your SaaS business, the last thing you want is a leaky sales funnel to undermine all your hard work. Expansion MRR: Expanded revenue from existing customers, usually from upsells and cross-sells. What upsells and cross-sells can be given to the best customers? Gross margin.

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How To Develop Your Customer Retention Strategy

ConversionXL

Hangups in the user experience. greater ability to upsell & cross-sell. For industries with thin profit margins, offering an incentive like 2% off isn’t very enticing, and in many verticals, and in some cases might require a significant lift in sales in order to break even. to “what made you cancel?”

Customers 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Hangups in the user experience. greater ability to upsell & cross-sell. For industries with thin profit margins, offering an incentive like 2% off isn’t very enticing, and in many verticals, and in some cases might require a significant lift in sales in order to break even. to “what made you cancel?”

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Hangups in the user experience. greater ability to upsell & cross-sell. For industries with thin profit margins, offering an incentive like 2% off isn’t very enticing, and in many verticals, and in some cases might require a significant lift in sales in order to break even. to “what made you cancel?”