article thumbnail

Soft Skills Training for Sales Teams: A Step-by-Step Guide

Highspot

Hard skills are job-specific knowledge, such as CRM proficiency, product expertise, or proposal writing, while soft skills center on interpersonal and emotional abilities like communication, empathy, and resilience. Resilient reps bounce back quickly, maintaining motivation and energy.

article thumbnail

The 5 Stages of Sales Management

Openview

Stage 2: Motivate. For example, she may notice that some reps get easily distracted in customer service issues or proposal writing. In an attempt to encourage the right behaviors, the manager will start using incentives, contests and leaderboards to try and motivate the team.