The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Hangups in the user experience. Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. to “what made you cancel?” featured image source.
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