Remove 2026 Remove Negotiate Remove Sales Support
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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

What’s happening now is the migration of this capability from post-sale support to pre-sale interactions. Why Sales Will Follow Support’s Path (It’s Already Starting) The parallels are striking. Five years ago, support teams worried AI would eliminate jobs.

Territory 107
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10 Ways AI Will Change Sales Forever. It’s Already Happening, In Fact.

SaaStr

A company selling $2-5K software packages won’t need humans for standard implementationsthe AI will qualify, demo, answer questions, negotiate within parameters, and close deals automatically. The data from support shows that well-trained AI agents consistently perform in the top 10% of all agents for customer satisfaction.