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What’s happening now is the migration of this capability from post-salesupport to pre-sale interactions. Why Sales Will Follow Support’s Path (It’s Already Starting) The parallels are striking. Five years ago, support teams worried AI would eliminate jobs.
A company selling $2-5K software packages won’t need humans for standard implementationsthe AI will qualify, demo, answer questions, negotiate within parameters, and close deals automatically. The data from support shows that well-trained AI agents consistently perform in the top 10% of all agents for customer satisfaction.
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