2026 Product Relationship Management Service 
Martech
AUGUST 3, 2023
20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Uma Challa, Gartner’s customer service expert, says this is shortsighted because the technology isn’t yet up to the task. That puts the US in seventh place in that category. Get MarTech! In your inbox.
Highspot
MAY 30, 2024
In fact, Gartner predicts that around 60% of enablement functions will focus on empowering these teams by 2026. When all revenue teams–from sales and marketing to product and customer success–are in sync, they can better understand customer preferences, quickly adapt to trends, and rapidly close deals.
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Salesforce
JANUARY 8, 2024
Commerce teams have been using the technology for years to automate and personalize product recommendations, chatbot activity, and more. AI is more than an ecommerce trend — it can make your teams more productive and your customers more satisfied. Do you have a large product catalog that needs to be updated frequently?
Sales Pop!
DECEMBER 13, 2022
This can be done through workplace automation which helps to streamline processes, increase productivity and improve overall quality. trillion by 2026. It also gives companies access to real-time data on a larger scale than ever before, which can improve decision-making, increase productivity, and enhance customer service.
Salesforce
MAY 16, 2023
By 2026, Gen Z will comprise the largest share of the U.S. Customer relationship management (CRM) software gives every team a single, shared view of a customer. This means that everyone from marketing, sales, service, commerce, and IT is drawing from the same workspace to deliver tailored customer experiences.
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