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AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

Today, those same teams report that AI has elevated their roles – handling routine inquiries while humans focus on complex problem-solving and relationship building. For sales, every routine interaction handled by AI rather than a human rep represents immediate cost savings and rep time freed for complex deals.

Territory 107
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Why AI Has Taken Longer to Come to Sales Than Coding with Artisan’s CEO

SaaStr

Timeline for Improvement : Expect culturally-aware AI models by late 2025/early 2026 as training datasets become more globally representative. Early adopters building cultural intelligence now will have competitive moats. Budget 20-30% more for international AI sales tools vs. domestic-only solutions.

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10 Ways AI Will Change Sales Forever. It’s Already Happening, In Fact.

SaaStr

These superhuman sellers will focus entirely on relationship building, complex negotiation, and strategic guidance while their AI handles everything else. Meanwhile, mediocre reps who neither master the technology nor offer exceptional relationship skills will become obsolete.

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Build Your Sales Career in the Salesforce Ecosystem

Salesforce

million new jobs by 2026. It’s our mission to empower all Trailblazers with the tools you need to build dynamic careers, companies, and communities. Whether you’re interested in problem-solving, relationship building, or coming up with sales strategies, Trailhead is here to help each #SuperSeller succeed.