The 4 Phases For Developing A Customer Retention Strategy
ConversionXL
JUNE 5, 2014
Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? What’s more is that an A/B test of the message, changing “why did you cancel?” Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business.
Let's personalize your content