Remove A/B testing Remove Repeat business Remove User Experience Remove UX
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Customer Retention Strategies: 4 Phases for Development

ConversionXL

Evaluate whether a loyalty or rewards program will drive repeat business. Email testing should be about far more than opens and clicks, though.). If the shopping experience is full of friction, why would anyone return? What’s more is that an A/B test of the message—changing “Why did you cancel?”

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” to “what made you cancel?” read the case study for more details).

Customers 115
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How To Develop Your Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” to “what made you cancel?” read the case study for more details).

Customers 112
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” to “what made you cancel?” read the case study for more details).

Customers 105
article thumbnail

The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

Crappy UX issues could certainly play a role – If the shopping experience was full of friction, why would they want to return? Hangups in the user experience. What’s more is that an A/B test of the message, changing “why did you cancel?” to “what made you cancel?” read the case study for more details).