Remove Account management Remove High impact Remove Meeting Remove User Experience
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9 Case Studies That’ll Help You Reduce SaaS Churn

ConversionXL

Here are funnel analytics for the Bingo Card Creator new user experience: image source. Note: Check out User Onboard by Samuel Hulick for onboarding teardowns.). For a lot of companies, the new user experience is an accident or afterthought, but expecting users to simply “get it” from the beginning is a recipe for churn.

Referrals 106
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Avoid Trapdoor Decisions: 5 Lessons Learned from Scaling Stripe (Video + Transcript)

SaaStr

But we really even barely had managers. When internal issues arose, people worked them out either in a meeting altogether or at the coffee machine. Another way you know your principles are really being used is when you hear people actually using these exact words in meetings and invoking them. Like account manager or recruiter.

Launch 59
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SaaStr Podcast #217: Stripe COO Claire Hughes Johnson on The Trapdoor Decisions to Avoid When Scaling

SaaStr

But we really even barely had managers. When internal issues arose, people worked them out either in a meeting altogether or at the coffee machine. Claire Johnson: Another way you know your principles are really being used is when you hear people actually using these exact words in meetings and invoking them.

Launch 45
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SaaStr Podcasts for the Week with Bernadette Nixon, Jay Snyder, Nick Mehta, Loren Padelford, and Jason Lemkin

SaaStr

Jay Snyder: I think the thing we’re doing Nick, to be able to force that is we’re getting a little bit more intelligent around account management. One that is completely, almost custom for each account and very low touch. And does that kind of validate how we think about user experiences?

Retail 75