Want to Know a Secret? Your Customers Do.
ConversionXL
NOVEMBER 27, 2019
Secrecy can manufacture scarcity: timed or limited releases for physical products, exclusivity for services. In 2008, KFC used a Brinks armored truck and briefcase marked “Top Secret” to transport the recipe while upgrading the vault. For Gilt, members initially needed referrals (á la early Gmail) to join.
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