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To effectively address objections, consider the following: Listen to your customer’s concerns and provide them with accurate information to alleviate their fears. Be prepared to answer common questions about the technology, financing options, and the installation process.
This is where a customerrelationshipmanagement (CRM) tool comes in handy. Dont let interested customers slip away. Listen to customer needs and guide them to the right decision. Keep in touch, offer great service , and encourage repeatbusiness. Check in, answer questions, and build trust.
Solution selling, on the other hand, uses active listening to uncover what a customer’s problems are, then offers recommendations that address those problems. It’s very consultative, and can lead to a long-term relationship and repeatbusiness. Why is solution selling important?
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