Remove Customer Relationship Management Remove Negotiate Remove Pharmaceutical
article thumbnail

Why We Chose Salesforce vs. ServiceNow for Customer Service Management (CSM)

Salesforce

We already had Sales Cloud as our customer relationship management ( CRM ) software, and ServiceNow as our IT service management (ITSM) solution. We also wanted to provide a full 360-degree view of our customers.

Service 69
article thumbnail

Field Sales Reps & Managers: The Complete Guide

Veloxy

Go here Outside Sales vs Inside Sales: Compare the Pros & Cons Industries that use field sales Field sales is commonly used in industries such as pharmaceuticals, medical equipment, industrial manufacturing, construction, insurance, and real estate. What does a field sales representative do?

Represent 130
article thumbnail

What Is Business Development?

The 5% Institute

Business development professionals work closely with the sales team to develop effective strategies that address customer needs, address pain points, and create compelling value propositions. Customer Relationship Management (CRM) Maintaining strong relationships with customers is crucial for long-term success.