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Using customer journey orchestration to engage existing customers during the pandemic

Martech

.” To break through and engender customer loyalty, businesses must develop a deeper understanding of their customers’ journeys, as well as the motivations and values that drive them to engage. It’s these later stages that marketers are focusing on when they shift to existing customers during the pandemic and beyond.

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Customer Retention Strategies: 4 Phases for Development

ConversionXL

Evaluate whether a loyalty or rewards program will drive repeat business. Groove’s open-ended survey provided insight into: Specific issues active customers weren’t telling them about; Hangups in the user experience; Workflow inefficiencies for use cases they hadn’t considered. to “What made you cancel?”—provided

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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. Hangups in the user experience. Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. There’s no way around it, it still sucks[.]

Customers 115
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How To Develop Your Customer Retention Strategy

ConversionXL

But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. Hangups in the user experience. Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. There’s no way around it, it still sucks[.]

Customers 112
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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. Hangups in the user experience. Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. There’s no way around it, it still sucks[.]

Customers 105
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The 4 Phases For Developing A Customer Retention Strategy

ConversionXL

But actively collecting and leveraging that feedback has become one of the most important drivers for continuous improvement at Groove”. Hangups in the user experience. Phase 3 – Evaluate Whether A Loyalty or Rewards Program Will Drive Repeat Business. There’s no way around it, it still sucks[.]