article thumbnail

10 Things that 3 Customer-Centric Brands Get Right

ConversionXL

Their Self-Exclude from Gambling feature aims to prevent people from racking up debts from gambling addictions. Customers can block gambling transactions from their account. These measures add positive friction to safeguard people with gambling addictions. The giffgaff forum. . The giffgaff payback scheme.

article thumbnail

Wrong Turns in Social Selling

Score More Sales

Business is not about doing favors for other people and then calling them in like gambling chips. Social debt is not the way to sell, and it’s not the way to get referrals. People refer you because they know and trust you. Here’s what Joanne had to say: The term “social debt” makes my blood boil.

Sell 87
Insiders

Sign Up for our Newsletter

This site is protected by reCAPTCHA and the Google Privacy Policy and Terms of Service apply.

Trending Sources

article thumbnail

CXL Live 2018 Recap: Top 5 Lessons from Each Speaker

ConversionXL

Build trust through recriprocity. So they optimized referral process. Building trust. You are gambling if you use other’s best practices. Stress test and build trust. Know if you can trust it. Woo your customers. When people are made to feel special, they respond favorably to offers. Everybody wins.

article thumbnail

Key Insights from Every Speaker of Elite Camp 2016

ConversionXL

Redesigns aren’t always a bad idea, but redesigns without user research = gambling. Some findings from ConversionXL Institute were presented: Add relevant and familiar trust symbols. Female voice-overs were considered more trust-worthy than males. Pillars : Content/SEO, Paid, Growth engineering, Referrals.

article thumbnail

A Look Back: Talkdesk, Greenhouse, Algolia and Gainsight Coming Up On $10m ARR

SaaStr

You started your career at Proctor and Gamble, which was probably a little less fun and energetic than SaaStr. We didn’t have the trust from the customer, but really only one customer at a time in the beginning. There are little rev shares and referral partnership deals that we do to make it happen. That was huge for us.

Price 90
article thumbnail

Seed Investing Today: What’s Changed, What Hasn’t with Aileen Lee and Jason Lemkin (Video + Transcript)

SaaStr

” And she was like, “Trust me. We get a ton of referrals from angels, from co-investors who we want to work with, from founders, from folks that we know. Aileen Lee: Referrals. Jason Lemkin: Warm referrals, right? But we also want to move the company in Denver.” ” And we were like, “What?

Pitch 62