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At Salesforce, we use our internal Agentforce platform to power everything from salessupport to billing questions. To that end, we relied on the breadth and depth of user experience (UX) and product designers across our company. We’ve been there. Draw from collective design principles Discovery is a key step in design.
If you missed GTM 138, check it out here: The AI Advantage, Solving Sales & Marketing Alignment for Better GTM Execution with Jaleh Rezaei Highlights: 06:53 What makes an AI agent different from bots and automationand why it matters now. 31:12 Inside Microsoft CoPilot: Real-world agent use cases across sales, support, and strategy.
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