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What Is Product-Led Sales? The Ultimate Guide

Salesforce

Product-led sales is a sales strategy where users experience and engage with a product first often through a free trial or freemium model before sales teams leverage usage data to drive conversions and expansions. Learn more What is product-led sales? This will offer a clear view of your success or failure.

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What Is a Chatbot? How Is it Changing Customer Experience?

Salesforce

One of the earliest examples of a chatbot was a program called ELIZA , built by Massachusetts Institute of Technology professor Joseph Weizenbaum in the mid-1960s to simulate a psychotherapist. Using keywords and pattern matching , ELIZA responded to a user’s typed questions with simple open-ended replies, based on a script.