Martech
AUGUST 3, 2023
20% to 30% of customer service and support agents will be replaced with generative AI by 2026, according to Gartner. Uma Challa, Gartner’s customer service expert, says this is shortsighted because the technology isn’t yet up to the task. New websites can be prototyped by answering a few simple questions.
Salesforce
JULY 1, 2022
trillion in new business revenues worldwide by 2026. And IDC forecasts that cloud-related technologies will account for over a third—37%—of digital transformation IT spending by 2026. A 2021 study from IDC found that the Salesforce ecosystem will create 9.3 million new jobs and $1.6 Trailmix 3 : Get hands-on and earn some points!
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Sales Pop!
DECEMBER 13, 2022
trillion by 2026. CRM software: A customer relationship management tool that integrates sales activities with other departments, like marketing, so everyone stays on track with what needs to be done step-by-step without getting off track. Most businesses are adopting workplace automation and digital transformation.
Salesforce
JANUARY 8, 2024
Businesses collect a lot of it, but they don’t always know how to manage it. That’s where data management and harmonization come in. They bring together data from multiple sources — think your customer relationship management ( CRM ) and order management system s — to provide a holistic view of all your business activities.
Salesforce
MAY 16, 2023
Studies show that 77% of Gen Z value customized interactions, and 76% want digital communications they can customize based on their preferences. By 2026, Gen Z will comprise the largest share of the U.S. In other words, “In three years, you won’t have a customer base without customer intimacy,” said Sumner.
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