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What’s happening now is the migration of this capability from post-salesupport to pre-sale interactions. Why Sales Will Follow Support’s Path (It’s Already Starting) The parallels are striking. Five years ago, support teams worried AI would eliminate jobs.
AI Will Merge Sales, Support, and Success The traditional siloed approach to customer interactions is crumbling. Soon, there won’t be separate paths for sales, support, and successjust one intelligent AI that handles all customer needs.
The good news: 2 out of every 3 sales organizations will have moved from intuition-based to data-driven decision-making by 2026 ( Gartner ). And 3 out of 4 will have replaced traditional sales playbooks with AI-based selling guides by that same time. . But let us be clear: Technology is our friend, not our enemy (or frenemy).
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