Membrain

NOVEMBER 14, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 136

Represent Sales Support Customers Sales 136

Anthony Cole Training

JANUARY 5, 2018

If It’s not a service problem, it’s a sales/sales support turnover problem. If it’s not a production problem, it’s a productivity problem. If it’s not a productivity problem, it’s a servicing problem. In the words of Rosanne Rosannadana, “It’s Always Something”.

Pipeline 120

Pipeline Growth Sales Support Sales 120

APACSMA

DECEMBER 22, 2020

The Digital Sales Support Specialist role is responsible for meeting new business development goals as well as acting as a resource to the sales department in developing, selling, and maintaining digital marketing initiatives.

Education 98

Education Consult Sales Support Sales 98

Zoho SalesIQ

MAY 5, 2021

And simply providing the best after-sales support won’t make you stand out either. With today’s customers able to choose from many product and service providers, product quality or brand value alone won’t keep your business running. So, what can you really do? The post Unveiling SalesIQ 2.0:

B2C 92

B2C B2B Customers Sales Support 92

Search Engine Land

JANUARY 23, 2024

The roles of Sales Google sales reps are tasked with engaging customers in discussions about new solutions, products, and features, encompassing AI solutions. Advertisers are assigned Google sales representatives periodically, determined by various factors, as the company provides different types of sales support.

Commission 125

Commission Construction Represent Contact 125

Search Engine Land

OCTOBER 25, 2022

Next month Netflix begins rolling out its paid ad tier with technology and sales supported by Microsoft. Microsoft’s overall revenue came in at $50.1 billion, an increase of 11% YoY. What’s next. Why we care. Advertisers may have also noticed that Google’s earnings weren’t quite up to par.

Gaming 93

Gaming Price Growth Sales Support 93

Tibor Shanto

SEPTEMBER 23, 2021

In essence he delivers the building blocks of Sales Enablement. Mike shares the 12 building blocks, tied together with systems thinking and communication management, sitting on a base of (optional) sales support services. Big Messages .

GTM 167

GTM Sales Consult Quota 167

Partners in Excellence

MAY 30, 2023

We have to reorganize everything we do around a digitally led, sales supported customer engagement process. We need to redefine workflow, roles, responsibilities–recognizing marketing/sales/customer experience are now tightly intertwined.

Objection handling 106

Objection handling Quota Entertainment Up-sell 106

Miller Heiman Group

JANUARY 21, 2020

The study identified 21 activities that sales operations typically owns or extensively involves itself in across four categories: Sales Performance Management. Sales Support. Sales Planning Support. On average, sales operations teams owned or played a heavy hand in managing 11 or more of those 21 practices.

Quota 75

Quota Technology Technology CRM 75

SaaStr

JANUARY 16, 2023

It’s really hard to go from an environment with a ton of support to one with almost none. And as noted above, anywhere with a “brand” has a lot more sales support than you do as a startup. From RevOps to collateral to a manager above them to SDRs feeding them deals.

Up-sell 101

Up-sell Sales Support Price Start-ups 101

SaaStr

DECEMBER 4, 2022

And importantly — use it for a cross-functional discussion across Sales, Support, Customer Success, Marketing, Engineering, and Product. Challenge the team to via NPS, and watch them rise to the occassion. I was wrong. Track NPS as a core, monthly metric. Share it with everyone.

Cross-sell 112

Cross-sell Engineering Sales Support Promote 112

A Sales Guy

JANUARY 2, 2012

Sales leaders, pull out your 2012 sales strategy right now. Go through it and take note of how much of it is dedicated to sales support and enablement. How much of the budget is allocated to sales improvement or support tools? What is your sales support and enablement strategy? Do you have one?

Sales Support 105

Sales Support Quota Sales Pipeline 105

Score More Sales

JANUARY 3, 2019

One of those points – “The New Era of Tech Hiring Will Be For Non-Tech Jobs” (which includes SALES) supports our point of view about NOW being the time for more women and people of color to consider a career in B2B sales. A couple weeks ago, Glassdoor published their 5 Workforce Disruptions to Watch for in 2019 and Beyond.

Sales Support 75

Sales Support B2B Sales 75

Martech

JANUARY 10, 2024

I’ve been in sales support for 25 of my 30 years in marketing. Digital [channels and data] allowed us to get inside the minds of our customers, yet we forgot that at the end of the day it was about driving customer value, not just the infamous click-through. That’s your indicator that you’re starting to actually provide some value.

Electrical Engineering 108

Electrical Engineering Healthcare Electricity Technology 108

Anthony Cole Training

JANUARY 6, 2014

If you are a sales manager, find the best sales and sales support people. If you are in sales, then you must develop and maintain relationships with those that are the best for your business. For an additional resource, read Perry Marshall’s The 80/20 of Sales and Marketing.' Hire the Best Webinar.

Sell 184

Sell Sales Support Clients Sales 184

Partners in Excellence

NOVEMBER 2, 2021

Engagement with sales people represent the smallest part of their time investment. I’ve written about this transformation suggesting we are going through a transformation of sales led, digitally supported to digitally led, sales supported.

Represent 107

Represent Sales Support Sell Customers 107

Spiro Technologies

DECEMBER 8, 2022

There’s no denying that sales, at any level, comes with pressure. Between the prospects, the management, existing customers, sales support, and – on top of it all – a looming quota, this job that can take its toll. It’s about working smarter, not harder. Leave work at work.

Commission 98

Commission Quota Relationship Management Follow-up 98

The 5% Institute

JUNE 19, 2023

Sales is transactional, focusing on generating revenue, while selling is relational, emphasizing building relationships and creating value for customers. Effective selling techniques include active listening, building trust, customizing solutions, and providing post-sales support. How can technology enhance sales and selling?

Sell 52

Sell Objectives and Key Results Technique Customer Relationship Management 52

Partners in Excellence

AUGUST 12, 2021

Buying is shifting from being sales led and digitally supported, to digitally led and sales supported. We have to redesign our entire sales and marketing processes to meet our customers where they want to be and how they want to buy.

Sell 118

Sell Sales Up-sell Sales Support 118

Martech

MARCH 1, 2024

Examples of successful applications of continuous selling models in B2B include: After-sales support services. Yet, there’s no reason other businesses can’t adopt a similar approach for specific customer segments or product lines. Replacement parts. Just-in-time components. Consumables, such as office supplies.

B2B 129

B2B Cross-sell Pharmaceutical Account management 129

SaaStr

JUNE 7, 2021

And they almost all have both customer success and post-sales support. We recently did a deep dive with Andrew Bialacki, the CEO of $9.5B ecommerce marketing leader Klaviyo here on this point. The vast majority of their customers are SMBs, often starting around $200 a month.

Customers 124

Customers Sales Service Sales Support 124

SaaStr

AUGUST 6, 2022

Today, it’s the default system of record for sales, support, and much more. Today, it’s the default cloud choice for content management at $1 Billion in ARR. Salesforce started off as a simple contact manager. Take a look at that early screenshot above. It’s at $30 Billion in ARR! And ultimately, stalled out.

UX 109

UX Niche Start-ups Sales Support 109

Salesmate

JANUARY 19, 2021

Post-sales Support. Your role does not end when a sale is made. In fact, providing proper post-sales support to your clients is an important part of maintaining good relationships with them. The SaaS product that I sell, as mentioned above, provides top-class security to my clients.

Represent 124

Represent Referrals Clients CRM 124

Sales Hacker

MARCH 8, 2024

Data from Crossbeam shows that ELG is the third-most cost-effective strategy behind customer referrals and inbound sales. Support on pipeline movement. Let’s break it down Why ecosystem-led growth? 4 huge benefits: Cost-effectiveness. Stuck trying to engage a prospect? Access to more data.

GTM 93

GTM Growth Cross-sell Referrals 93

Accent Technologies

SEPTEMBER 30, 2023

Enterprise ChatGPT: "In your previous meetings, Mr. Smith emphasized concerns about software integration and post-sales support. What were his main concerns during our last interaction?" He also mentioned interest in expanding his company’s digital footprint.

B2B 52

B2B Technology Technology Sales 52

Spiro Technologies

OCTOBER 13, 2022

Taking the time to build rapport with qualified prospects can put you in the driver’s seat for the rest of the sales process, so don’t eschew a long, drawn-out conversation just because the clock keeps ticking. Moving deals through the process.

Pipeline 98

Pipeline Drivers/motivators CRM Sales 98

Sales Pop!

FEBRUARY 23, 2024

Pre-sales engagement: Salespeople can influence customer perception from the very first interaction. Post-sales support: The role of sales doesn’t end with the closing of a deal. Following up, addressing post-sale concerns, and ensuring customer satisfaction are vital for fostering loyalty and repeat business.

Service 59

Service Customers CRM Campaign 59

Partners in Excellence

MARCH 30, 2023

Over the years we’ve seen selling engagement move from sales led, digitally supported, to digitally led, sales supported. Data show, that customers are channel agnostic, but seem to be driven to digital sources, because of their lack of satisfaction with seller engagement.

Drivers/motivators 68

Drivers/motivators Education Sales Support Start-ups 68

SaaStr

MAY 14, 2020

“Surfacing positivity from customers worked wonders – a sentence or two from sales, support or personal convos shared in Slack is a solid reminder to everyone that what you do still matters” – Karl Kasper, cofounder, Klausapp. It’s validating and energizing in a time when uncertainty erodes both.”

Sales Support 97

Sales Support Trust Growth Closing 97

Salesforce

OCTOBER 4, 2022

Imagine your company has individual departments that generate content around sales, support, technical documentation, training, and pricing. We never want to send mixed messages, and using a common language helps prevent that. But it goes deeper.

Government 98

Government Technology Technology Sales Support 98

SaaStr

JANUARY 30, 2023

Once onboard, get regular input from your sales, support, and customer success teams. As a founder, consider personally interviewing your first 100+ hires to ensure they are culturally aligned—even more critical in a fully remote organization. Your talent is your most valuable asset.

Cross-sell 87

Cross-sell Account management Clients Growth 87

SaaStr

JUNE 25, 2020

Do you work with sales engineers and sales support? What’s going to be key in our space about winning vs. competitors? How do you deal with FUD in the marketplace? (This will ferret out if they know how to compete — or not).

Sales 117

Sales Lead generation Sales Support Engineering 117

Partners in Excellence

APRIL 28, 2021

We will probably see a shift in our engagement strategies from sales led/digitally supported to digitally led/sales supported. We will engage them digitally, We will engage them with different people and expertise from our organizations. This will demand a tremendous need for reskilling the people that do sell.

Sell 94

Sell Cross-sell Up-sell Technology 94

Hubspot

MARCH 8, 2023

Sales Engineer Educational Requirements: Bachelor's degree in Engineering or Business Average Job Salary: $103,710 Job Responsibilities Prepare and deliver technical presentations explaining products or services to existing and prospective customers Talk with customers and engineers to assess equipment needs and to determine system requirements Collaborate (..)

Pharmaceutical 66

Pharmaceutical Manufacturing Transportation Finance 66

Salesmate

JULY 9, 2020

Your sales pipeline covers every stage of the customer acquisition process from leads to after-sales support to repeat business. To be successful in sales, you need to track specific sales pipeline metrics. Are there issues quality, lack of availability, or poor after-sales support?

Pipeline 121

Pipeline Contract Sales Territory 121

Martech

JUNE 28, 2022

In another example, the rise of account-based marketing (ABM) created a shift of sales support-focused field marketers to revenue generation-focused members of the GTM team. It’s become a well-compensated, highly respected and in-demand role.

B2B 114

B2B GTM Cross-sell High impact 114

Martech

AUGUST 16, 2023

As we move into the second half of the year, I’d recommend taking time to reflect how successfully your team is syncing information across sales, support, and marketing — whether it’s a sales call, a complaint submitted, or a form filled. Each customer’s data should live in the same place.

B2B 98

B2B Customers CRM Contact 98