AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
Today, those same teams report that AI has elevated their roles – handling routine inquiries while humans focus on complex problem-solving and relationship building. How many routine sales can be handled by a great AI, instantly and in real-time, before the prospect wants to talk to sales? It’s about deflection.
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