SaaStr

MARCH 26, 2019

In our onboarding classes for new employees, we get on a support call, the whole class, with a user, and we get their feedback and we hear their experience. We applied this principle when we launched Stripe in Japan in 2014. So know that, and then know how high impact it is. I think it was end of 2014. All right.

Launch 61

Launch Engineering Product Start-ups 61

SaaStr

MARCH 18, 2019

In our onboarding classes for new employees, we get on a support call, the whole class, with a user, and we get their feedback and we hear their experience. We applied this principle when we launched Stripe in Japan in 2014. So know that, and then know how high impact it is. I think it was end of 2014.

Launch 46

Launch Engineering Start-ups Finance 46

SaaStr

AUGUST 15, 2020

Jay Snyder: I think the thing we’re doing Nick, to be able to force that is we’re getting a little bit more intelligent around account management. One that is completely, almost custom for each account and very low touch. If you want to launch, let’s just launch the store. Nick Mehta: Yeah.

Retail 77

Retail Start-ups Drivers/motivators Up-sell 77