Remove Angle Remove Hospitality Remove Price Remove User Experience
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Experience Disruptors: A New Breed of Growth Leaders

Hubspot

In the B2B space, I’ve noticed a similar sea change of companies with the most frictionless and customer-focused experience taking over from incumbents because they provide a much better customer and user experience. They come from hospitality roots. They measure the experience, not just the product.

Growth 73
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Lessons From Downturns & Turnarounds with Chris O’Neill (Video + Transcript)

SaaStr

Another benefit was the ability and the confidence frankly to experiment. Get back into experimentation mode with our business model, with our pricing to really think about not just how we can shrink costs, but inflect growth on the top line so we could ultimately control our own destiny which is in fact what we did.