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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

B2B vs B2C CRMs — let’s break it down. Now, there are many companies out there that target both B2C and B2B, like Amazon, Yelp, or OpenTable. If you’re a company that serves both B2C and B2B, you might need both types of CRMs. Can you use the same CRM software for B2C and B2B purposes? Marketing vs. sales.

B2C 76
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How to Track and Improve Ecommerce Customer Acquisition Effectiveness

ConversionXL

A direct-to-customer haircare brand runs an email marketing campaign with a coupon for 10% off for new customers. One month later, sales are up by $38,500, and the business owner deems the campaign a success. The marketing cost for the campaign totaled $122.50. Data-driven targeting. Post-purchase experience.

Customers 129
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4 ways you can use customer segmentation to increase sales

PandaDoc

This is a common practice especially in terms of Facebook retargeting ad campaigns. Create personalized email campaigns. Next, by segmenting your website’s visitors or your customers into groups, you can launch personalized email campaigns. To launch and automate your email campaigns you can use tools such as Moosend.

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What is Guided Selling & How Does it Work? 5 Best Software Tools

Hubspot

Guided selling is used in both B2B and B2C scenarios, with the primary difference being that B2B approaches often involve direct contact between account managers and business buyers, while B2C solutions typically prioritize data-driven online questionnaires to help funnel customers to the right products.

Sell 67
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Marketing AI: 11 Powerful Ways of Transforming Growth Roles

Lead Fuze

AI allows for more customer-centric campaigns, which makes the customers feel valued because of highly personalized messages and targeted ads. Timing is crucial in both B2B and B2C sales situations. All of which results in repeat business and continued engagement. 8 AI can help marketers make timely decisions.

Growth 122
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The Best B2B Lead Gen Campaigns for Every Channel

Hubspot

However, unlike B2C where social media is among the most effective digital marketing channels , it’s more complicated in the B2B market. Examples of Great B2B Social Media Lead Generation Campaigns. Their slogan -- “Sharing Dave Ramsey’s business wisdom” -- rings exclusivity. This lets you evaluate your campaign results better.