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Customer Pain Points: How to Identify Them and Solve Common Problems

Salesforce

If my years in sales have taught me one thing, it’s to never assume I know what’s really keeping a customer up at night. They may include emotional, logistical, or even physical hurdles and often shine a light on deeper and more complex issues within a business like trust, transparency, or ethics.

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The Secret of Successful Account-Based Selling? Going After the Big Fish

Salesforce

Benefits of account-based selling How account-based selling works 4 account-based selling best practices Getting personal: Customizing your ABS strategy Metrics that matter in account-based selling Tee up for success See how Sales Programs from Sales Cloud helps reps win more — and win bigger — within the flow of work.

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How to Negotiate Your Next Sales Contract: 9 Tips for Success

Salesforce

During contract negotiation, a range of challenges may pop up. Last-minute changes: An eleventh-hour switch-up can disrupt the negotiation process and create uncertainty on both sides. Each provides a chance to build trust and nurture stronger relationships with stakeholders. Take a careful look at the situation.

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How to Send a Compelling Reminder Email (with Examples and Templates)

Salesforce

When you send a reminder email to an event that is not fit for the customer, you could lose their trust. Also, urge them to click through to support resources and sign up for warranties so you can make customer service as efficient as possible. Our crew can’t wait to set up your arrival in its new home. Are you excited?

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How to Use Clawback Clauses in Your Sales Compensation Strategy

Salesforce

For example, an organization may institute a three-month clawback, which states that a sales rep must return any earned commission if a customer cancels their plan within three months of signing up. For example, if a customer cancels their subscription shortly after signing up, the vendor doesn’t earn much from the deal in the long term.