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Sales Manager Skills – How To Succeed

The 5% Institute

Relationship Building Building strong relationships is key to sales success. A skilled sales manager focuses on building and maintaining relationships with customers, as well as fostering connections within the industry. Building long-term relationships leads to customer loyalty and repeat business.

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Customer Service Excellence – Be Exceptional

The 5% Institute

Key Elements of Customer Service Excellence Building Strong Customer Relationships Building strong relationships with customers is at the core of customer service excellence. This personal touch fosters trust and loyalty, creating long-lasting partnerships.

Service 52
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How to Create a Structured and Scalable Sales Process

Highspot

Robust relationship building: Addressing customer needs fosters stronger, lasting relationships. Skillfully navigating these issues is vital for building trust and leading the customer to a purchase decision. After-sale service: Provide excellent customer service to encourage repeat business and referrals.

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Sales Hacker Recommends: 97 Best Sales Books for Peak Performance (2020 Update)

Sales Hacker

Based on an exhaustive study of thousands of sales reps across multiple industries and geographies, The Challenger Sale argues that classic relationship building is a losing approach, especially when it comes to selling complex, large-scale business-to-business solutions. Matthew Dixon and Brent Adamson. Jill Konrath.

Sales 141