Why Value-Added Customer Experience Is the Future for Energy and Utilities Companies
Salesforce
AUGUST 30, 2021
Power rankings due to the ubiquity of its net promoter score (NPS), but this data can only tell us so much. Competition and expectations mean utilities need to proactively strategize on how to enhance customer experiences as part of their business model. Utilities rely on J.D. Establish a service provider frame of reference.
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