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How to Nail Your First 90 Days as a CX Director

ConversionXL

Access to a team with skills that include scientific experimentation, UX, copywriting , consumer psychology , statistics , data analysis, coding, research methodologies, change management, and design. Spend a day with delivery drivers, retail staff, and social media and customer support teams. Develop a multidisciplinary team.

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Digital Elite Camp 2019 Recap: Takeaways from Every Speaker

ConversionXL

Four facets of an audience: User perceptions: UX benchmarking , like NPS score , is a “surgical’ way to understand loyalty throughout the customer journey. We’ll take a look at a few brick & mortar retail stores below. This affects UX, quality score, cost per click , and ad rank. What’s the digital equivalent of this?

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A Founder’s Guide to Getting More Leads – ASAP (Video + Transcript)

SaaStr

It was retail very oriented. And they have deep conversations, but they’re not UX research conversations. So today we’re going to talk about generating leads and I think we were going to break it into three sections. You know, marketing used to be about the four P’s. We hold back a lot.

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