SaaStr

JUNE 26, 2025

But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. Talkdesk has introduced Autopilot, their generative AI that “autonomously resolve complex use cases ” rather than simply deflecting calls to live agents like traditional systems. The Goal Again?

Territory 107

Territory Sales Negotiate Price 107

SaaStr

JULY 1, 2025

It spans marketing attribution, lead scoring, outbound sequencing, meeting booking, discovery calls, proposal generation, contract negotiation, and post-sale expansion. Timeline for Improvement : Expect culturally-aware AI models by late 2025/early 2026 as training datasets become more globally representative. Sales is messier.

Territory 87

Territory CRM Negotiate Relationship building 87

SaaStr

APRIL 28, 2025

A company selling $2-5K software packages won’t need humans for standard implementationsthe AI will qualify, demo, answer questions, negotiate within parameters, and close deals automatically. This consolidation will change org structures, eliminating the territorial battles between teams about who owns which customer interaction.

Negotiate 97

Negotiate Contract E-commerce Price 97

Salesforce

NOVEMBER 30, 2023

Mobile commerce (also known as m-commerce) has become the preferred purchasing channel across industries, regions, demographics, price points, and more. trillion by 2026 — so it’s no wonder that businesses are throwing their weight behind social commerce strategies to get a piece of the pie. That’s the power of mobile commerce.

Retail 119

Retail UX Up-sell Trust 119

Hubspot

APRIL 27, 2023

That's how much SaaS, as a global industry, is projected to be worth by 2026 — nearly double how much it was worth in 2020 ($158 billion). While it is important for account executives to have great communication skills — verbal and written — they also need to know how to negotiate new contracts and renew existing contracts.

Account management 88

Account management Commission Contract Sales 88