Remove 2026 Remove Sales Support Remove Technology
article thumbnail

AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future

SaaStr

What’s happening now is the migration of this capability from post-sale support to pre-sale interactions. Why Sales Will Follow Support’s Path (It’s Already Starting) The parallels are striking. Companies like Decagon and Intercom have proven AI can handle complex workflows autonomously.

Territory 103
article thumbnail

10 Ways AI Will Change Sales Forever. It’s Already Happening, In Fact.

SaaStr

AI Will Merge Sales, Support, and Success The traditional siloed approach to customer interactions is crumbling. Soon, there won’t be separate paths for sales, support, and successjust one intelligent AI that handles all customer needs. Their productivity and earnings will increase dramatically.

article thumbnail

What is Revenue Intelligence? Why Gong Pioneered The Category in 2019

Gong.io

The sales industry is one of the most tech-heavy sectors. But let us be clear: Technology is our friend, not our enemy (or frenemy). The good news: 2 out of every 3 sales organizations will have moved from intuition-based to data-driven decision-making by 2026 ( Gartner ). Take a second to let that number soak in.

CRM 62