AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
But here’s what’s fascinating: this same deflection model is now making its first moves into sales territory. ClassPass achieved a 95% cost reduction in support conversations. The AI Account Executive Emerges. The Goal Again? Deflection While support deflection is mature, sales deflection is just beginning.
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