Martech

MARCH 15, 2023

Table of contents What is customer journey orchestration? What technology enables CJO? What is customer journey orchestration? Customer journey orchestration uses data and technology to determine the best way to interact with each customer across the customer buying journey. What’s next for CJO?

Customers 103

Customers Cross-sell B2C Technology 103

Salesforce

FEBRUARY 26, 2024

Imagine writing an email in 20 seconds instead of 20 minutes, completing hours of research in minutes, or automatically receiving a full summary of a customer’s service history. The technology is now being applied across sales, service, marketing, retail, and many other industries and roles. The best part?

Retail 89

Retail CRM Contract Gaming 89

Salesforce

OCTOBER 9, 2024

It’s understandable to be confused about new and revolutionary technologies like autonomous agents. These are legitimate questions, and as with any new technology, there are some misconceptions floating around that might cloud your understanding of its potential. billion this year to $47 billion by 2030.

Pharmaceutical 123

Pharmaceutical Technique Transportation Healthcare 123

Martech

JULY 13, 2022

In a 2021 Qualtrics/ServiceNow study, 43% of respondents said they’d likely switch brands after only one negative customer service experience. customers said they stopped doing business with a company because of poor customer service. The market for helping companies better serve their customers is vast.

Service 113

Service Customers CRM Customer Relationship Management 113