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3 actions to prepare for machine customers in service organizations

Martech

Many customer service organizations believe “machine customers” are but a distant trend, yet they’re already here and impacting our daily lives. Maybe you’ve recently asked Siri, Alexa or some other smart product to call customer service or wait on hold for you. Reporting them to customer service.

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Buying a Car Won’t Be This Hard Forever — But It Will Be Different

Salesforce

Instead, they want the ability to personalize their cars and services and move seamlessly between in-person and digital channels. Easily integrate scalable commerce services like AI personalization, search, SEO, marketing, and more into a purpose-built digital experience. Fifty percent of car buyers now begin their journey online.

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Your Business Needs a Bigger Sustainability Strategy

Salesforce

Canva, an Australian visual communications platform that is one of the world’s fastest-growing software as a service (SaaS) companies, is on track to become carbon-neutral by the end of 2021. Dentsu has pledged to reduce flight emissions by 65% by 2030, mainly by encouraging employees to travel less, which will also cut expenses.

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Episode 30: The National Association of Manufacturers Looks to the Future

Spiro Technologies

Adam Honig: I’m here in the Boston area, and of course, General Electric somehow has moved its headquarters here a number of years ago. Chad Moutray: Yeah, the reality is General Electric, which is a member, and a lot of other companies use a lot of small businesses as suppliers. But a lot of them are much more modestly sized.