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SaaS Case Study: How Customer Support Can Assist Sales Initiatives

Sales Hacker

This guide will look at how you can include the support team in the sales process. Benefits of involving your customer support team in sales. Your customer and service teams work directly with the customer but at different stages of the sales funnel. Opportunity to upsell and cross-sell. Source: Crazyegg.

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The Ultimate Guide to a Career in Sales

Hubspot

Due to the role's responsibilities, the best SDRs have strong interpersonal communication and organizational skills, understand the ins and outs of the products or services, and make a lasting impression. Once the SDR has determined the prospect is ready to be contacted by the sales team, they send the person over to a closing rep.

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What is Inside Sales? Everything You Need to Know

Gong.io

Inside sales is basically any sales made from an office environment (you know, inside), so it takes place largely over phone and email, though the use of social media messaging and video conferencing is increasingly common. Inside sales vs. outside sales . Outside sales reps, by contrast, sell on the road.

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Crossing the Chasm by Geoffrey Moore

The Lost Book of Sales

Starting to cross the chasm. How does the "D-Day" strategy help companies cross the chasm? Being sales vs. market driven when crossing the chasm. Tips on whole product management. What is the "Chasm"? Technology Adoption Lifecycle. Chasm as the single biggest challenge. A war analogy.

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The SaaS Playbook for Moving Up-Market

Sales Hacker

SaaS companies tend to follow a typical path, and it almost always leads to moving up-market and enterprise sales. In the early days, most SaaS companies sell to other startups for a number of reasons. Startups are less demanding than a big company both from a services and product perspective. An Explainer on Enterprise Sales.

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170+ Women in Sales Share Their Career-Defining Aha Moment

Sales Hacker

After spending a couple of years in a sales role, that knowledge will assist you throughout your life in business and elsewhere. You can rise within a company selling your ideas, or you can go off on your own and be your first salesperson. Anita Nielsen is a best-selling author and sales performance coach. Anita Nielsen.

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What Is Tech Sales? A Guide to Getting a Job — and Succeeding

Salesforce

Get the free report What is tech sales? Tech sales refers to selling technology as a product or service. Tech sellers typically offer technological solutions to customers’ problems in the form of software, hardware, or information technology (IT) services. Showing humility can go a long way in tech sales.