Martech

MARCH 1, 2024

But let’s remember that retention, loyalty and value expansion in B2B are different from B2C. Examples of successful applications of continuous selling models in B2B include: After-sales support services. The win-back sales team needs special training and, above all, special compensation to work on bringing customers back.

B2B 127

B2B Cross-sell Pharmaceutical Account management 127

Martech

AUGUST 16, 2023

I’ve seen this to be true, with the excuse being that B2B buyers don’t have the same customer service needs as B2C. From clearly defining sales rep interactions to creating a consistent way to present quotes, you can leverage your software for more reliably positive experiences. What can you do to improve sales experience consistency?

B2B 98

B2B Customers CRM Contact 98

Sales Hacker

NOVEMBER 15, 2017

This sales glossary is meant to reduce ramp time for new reps that are getting immersed in B2B sales jargon for the first time. Account-Based Selling / Sales Development. Account Development Representative. Average Sale/Selling Price. Business Development Representative. AB Testing. Account-Based Marketing.

B2B 99

B2B E-commerce Cold Call Represent 99

PandaDoc

MARCH 7, 2023

Improved customer experience Whether B2C or B2B, different customers will have different needs and expectations. A sales process flowchart enables you to cater every step to each individual customer or client. Effective scheduling Workflow tools can optimize and automate all scheduling processes in the sales cycle.

Process 52

Process Objectives and Key Results Pitch Legal 52

ConversionXL

NOVEMBER 29, 2018

Will you still need sales support for some enterprise accounts? While not freemium products—there’s no paid version to which you can upgrade—they represent one end of the free vs. paid spectrum. Other products are fully free (e.g. Instagram) with other means of monetization, like advertising.

Customers 119

Customers Cross-sell Referrals Networking 119

Hubspot

MARCH 14, 2017

Whether you're a B2B or B2C business, videos can help you strengthen relationships with your customers, save time, and boost conversion rates. Using Wistia's Turnstile email collector and integrations with marketing automation platforms , businesses generate qualified leads right from within videos and automatically pass them onto sales.

Objectives and Key Results 93

Objectives and Key Results Start-ups Follow-up B2C 93

Hubspot

AUGUST 21, 2023

Negotiation: Both sales reps and decision-makers discuss pricing details and feature needs. Right after your sales representative closes the sale, the lead leaves the engage phase and enters the delight phase. This works best for simple products with a low-cost point and high volume of sales.

Go To Market 69

Go To Market Process GTM Launch 69