Partners in Excellence

APRIL 18, 2013

I wrote, Customer Retention-Different Approaches , the other day. He reminded me of the terrible difficulty sales people have in retaining and growing business with existing customers, as well as the absence of customer retention strategies in many organizations. It takes a company to retain a customer.

Customers 106

Customers Manufacturing Cross-sell Legal 106

Martech

MARCH 5, 2024

One of those options would require me to wait in line, which rarely leads to a positive customer experience — let alone waiting for me to wonder why my monthly bill increased by $30 or so. A significant source of friction is a customer going to a store or reaching out via a call or chat to speak with a representative.

Meeting 109

Meeting Represent Contract UX 109

Martech

AUGUST 7, 2023

It is a “truth universally acknowledged,” to quote Jane Austen, that it’s cheaper to retain old customers than acquire new ones. So why don’t marketers do a better job of winning back customers who once spent money but have gone silent? The problem isn’t so much that reactivation programs don’t work.

Objectives and Key Results 98

Objectives and Key Results Promote Drivers/motivators Cross-sell 98

ConversionXL

AUGUST 12, 2016

That’s the sound of potential customers leaking out of your sales funnel. Drip, drip… Another customer gone. If you want your SaaS to thrive, to constantly convert leads into happy customers, and have those customers stay with you – you need a sturdy funnel in place. Customer Lifetime Value (LTV or CLV).

Non-Profits 86

Non-Profits Cross-sell Objectives and Key Results Profit margin 86

SaaStr

JUNE 14, 2019

In his most recent role, Dave was the CEO @ Host Analytics where he quintupled ARR, halved customer acquisition costs and increased net retention rates before selling the company to a private equity sponsor. There are more jobs than there are qualified people to do them. How does Dave think about when is the right time to raise?

Strategize 55

Strategize Quota Non-Profits Price 55