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Everything Founders Should Know About AI, Pricing, and Funding with SaaStr CEO and Founder Jason Lemkin 

SaaStr

It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. As a founder, you need to be more involved in functional areas like sales support and success. It’s tough for folks to staff these functions. Give everyone x amount of money to go find the best one.

Price 94
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What Makes a Great VP of Sales and How to Hire One

SaaStr

It goes something like “You’ve Got to Get Past the Carcass of Your First VP of Sales” or “It’s The Second VP of Sales When You Really Start Selling” or variants thereof. Because you’re going to need a team to sell. And recruiting great reps and making them successful is the #1 most important thing your VP Sales will do.

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15 tools to make your customer service team more productive

PandaDoc

Note: If you’re using Zendesk Sell, be sure to check out the PandaDoc x Zendesk Sell integration for even faster document creation. These tools offer a greater level of customization, which can be useful if you’re relying on AI and automation to handle a multitude of requests (sales, support, customer success, etc.).

Service 52
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A guide to sales workflow process to increase your profit

PandaDoc

How can a business benefit from a good sales process flowchart? A sales process flowchart is an easy way to add structure to your workflow. This visual aid gives every member of your sales team a big-picture view of the entire selling process. Follow-up Any sales workflow must include follow-up steps.

Process 52
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Key Insights from Every Speaker of Elite Camp 2017

ConversionXL

Websites selling different things are different and even if they sell the same products, their target audience might be different. Organize growth into a cross-functional team. Teach your sales & customer support team to send helpful content from the blog. Sales/support follow up with useful content.

UX 85