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And even if your champion is not a manager, they could have influence, and be a valuable resource in helping you win the sale. A good champion can help facilitate faster deals, bigger contract sizes, and easier accountmanagement. Having an ally on the inside can make the sales process run more smoothly.
They identify potential customers, present product or service offerings, negotiate contracts, and ensure customer satisfaction. AccountManagement: An AccountManager is responsible for nurturing and managing relationships with existing clients to ensure their satisfaction and maximize revenue opportunities.
Andrew joined the Customer Enablement team at InsightSquared two years ago and has since then moved on to the AccountManagement team to get back to his passion for sales. When he is not at his desk, Andrew can be found traveling, hiking, and skiing in Vermont or fishing and paddle boarding in Buzzards Bay.
It does this by accounting for three components: Expansion revenue: Revenue gained through upselling or cross-selling to existing customers. Contraction revenue: Revenue lost due to existing customers’ downgrades or reduced usage. NRR measures the revenue a company captures by both retaining and growing its existing customers.
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