SaaStr

MARCH 26, 2024

Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. It’s tough for folks to staff these functions.

Price 95

Price X-functional Growth B2B 95

PandaDoc

MARCH 7, 2023

While this is a good thing, it doesn’t mean your sales cycle should be completely unstructured, without any roadmap. What is a sales workflow? A sales workflow is a sequence of necessary processes that your team can follow to complete a sale. You don’t want to waste your team’s time or, indeed, the customer’s.

Process 52

Process Objectives and Key Results Pitch Legal 52

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Hubspot ) 61% of customers say they would defect to a competitor after just one bad experience.

Service 52

Service Product Customers E-commerce 52