SaaStr

MARCH 26, 2024

Trust is a big deal with customer support. One SaaStr fan asked what role company employees play with AI and providing accuracy to customers. “95% It’s challenging to find super high-quality folks unless you’re in B2C, where customer support is sales. It’s tough for folks to staff these functions.

Price 94

Price X-functional Growth B2B 94

PandaDoc

MAY 8, 2023

Customer support is an essential aspect of any customer experience, and research bares this out: 68% of customers will pay more for products and services from companies with a strong record of good customer service. Hubspot ) 61% of customers say they would defect to a competitor after just one bad experience.

Service 52

Service Product Customers E-commerce 52

SaaStr

MAY 16, 2024

But if you know what success looks like in sales, support, engineering, etc., Twitter, now X, has changed drastically. But everything has changed, especially in places like contact centers, where the majority of new budget goes into AI automation and the largest customers are eliminating half of their support teams.

B2B 93

B2B Angle X-functional Trust 93

Sales Hacker

JANUARY 4, 2021

The revenue department seeks to bring all functional areas onto the same page for a complete view of an organization’s revenue stream. It dismantles the silos between departments and unifies business strategy, process, messaging, data, and reporting to build a revenue house of marketing, sales, and customer success departments.

X-functional 75

X-functional CRM Finance Growth 75

SaaStr

FEBRUARY 11, 2021

Sales Tactics. Segmenting customers. Except it doesn’t — because believe it or not, even at just $1-$2m in ARR, you’re already getting too big for VP Sales to be spending most of his time selling himself. Let’s say you hire your VP, Sales when you are at $1m in ARR. And you want to get to $2m in ARR in the next X months.

X-functional 145

X-functional Quota Sales Up-sell 145

PandaDoc

MARCH 7, 2023

While this is a good thing, it doesn’t mean your sales cycle should be completely unstructured, without any roadmap. What is a sales workflow? A sales workflow is a sequence of necessary processes that your team can follow to complete a sale. You don’t want to waste your team’s time or, indeed, the customer’s.

Process 52

Process Objectives and Key Results Pitch Legal 52

ConversionXL

JUNE 26, 2017

Organize growth into a cross-functional team. If you don’t know your customer well, 99% of your assumptions are wrong. So how to target a customer in this world? Things change: Customer state changes. Understand your customer and the existing experience to design for improvement of people’s lives.

UX 85

UX Cross-sell A/B testing Government 85