Martech

MARCH 5, 2024

My contract is ending soon, and the flier invited me to set up an appointment to speak with a sales representative over the phone to find a new package to switch to before my promotional pricing ends. A significant source of friction is a customer going to a store or reaching out via a call or chat to speak with a representative.

Meeting 89

Meeting Represent Contract UX 89

ConversionXL

MARCH 1, 2016

In regards to conversion optimization, we’re of the belief that UX is a big part of our process and that great UX leads to more conversions. But how do UX people view conversion optimization? What do they think it is, and how do they think it fits into the organizational context with UX?

UX 66

UX Conversion A/B testing User Experience 66

Salesforce

AUGUST 10, 2022

It can represent millions — and sometimes even billions — of dollars. Then you’ll need to negotiate vendor contracts and plan integrations, which can also set your timeline back. It’s a number that represents what percentage of time your site is running smoothly for customers. The good news? There’s a better way.

Negotiate 96

Negotiate User Experience UX Represent 96

Sales Hacker

DECEMBER 21, 2023

Contracted $ARR quadrupled, win rates doubled, and ACV increased by 150%. Impact Areas Frequently, Solutions Engineers operate “behind the scenes” without directly linking to revenue in the same way as quota-carrying sales representatives. Over the past year at Stytch, we saw a meaningful acceleration in paid customers and revenue.

Engineering 99

Engineering Objectives and Key Results Drivers/motivators Teamwork 99

Sales Hacker

MARCH 3, 2021

Therefore, making sure the handoff process is as smooth as possible by removing any friction is the key to increasing customer retention and maximizing the contract length of the customer, which are two of the most important KPIs for any business. I’m already sure that your customer success and sales teams are top-notch.

Process 76

Process Assembly Line UX Drivers/motivators 76

Search Engine Land

JANUARY 5, 2023

Notice how every role here is working on the website but what’s absent is a representative of SEO. Product management responsibilities expand and contract based on the org size. Sizing or level of effort (LOE) : An estimate from cross-functional teams (engineering, UX, etc.) The scrum master. The development team members.

Product 92

Product Teamwork Minimum Viable Product Engineering 92

ConversionXL

JULY 29, 2014

This policy makes it easier to pass off ownership of the account to the business itself if you’re working in a contract or agency role; respecting a business’s ownership of its site data is an important facet of responsible data management, and one that will make your life ultimately easier.

Follow-up 132

Follow-up Conversion Cross-sell Represent 132