The 5% Institute

AUGUST 7, 2023

The role of an account manager goes beyond mere customer service – it involves nurturing client relationships, driving revenue growth, and enhancing a company’s reputation. By clearly conveying thoughts and actively listening, account managers can ensure client satisfaction and maintain long-lasting relationships.

Account management 52

Account management Negotiate X-functional Cross-sell 52

Heinz Marketing

MAY 16, 2022

This week’s show is entitled, “ New Insights & Benchmarks for Customer Experience “ and my guest is Alan Gonsenhauser , Principal & Founder at Demand Revenue. Tune in to hear more about prioritizing the customer experience and learn: the difference between the infinite loop of prospect experience and lead management.

Pipeline 97

Pipeline Referrals X-functional Cross-sell 97

Hubspot

JUNE 22, 2022

The concept of "business relationships" is pretty fluid — as there's no single, definitive entity that a business can enter a relationship with. Individual customers, employees, legal partners, other corporations, and a variety of other parties all sway how an organization plans and executes its overall business strategy.

Legal 74

Legal Relationship building X-functional Contact 74

Salesforce

JANUARY 31, 2024

Tech sales refers to selling technology as a product or service. Tech sellers typically offer technological solutions to customers’ problems in the form of software, hardware, or information technology (IT) services. In tech sales, you will be expected to: • Prospect for new customers. Manage customer relationships.

Networking 59

Networking B2C Cross-sell Negotiate 59

Sales Hacker

MARCH 2, 2020

The New Solution Selling. The Little Red Book of Selling. Unbreakable Laws of Selling. The New Strategic Selling. Agile Selling. Spin Selling. Insight Selling. Spear Selling. The Psychology of Selling. Buyer-Centered Selling. Integrity Selling for the 21st Century.

Sales 141

Sales Technique Objectives and Key Results Non-Profits 141

SaaStr

AUGUST 26, 2022

Sometimes we’re not as founders, sometimes founders sell their company because they don’t end up being deeply passionate about what it does. Jason Lemkin: For me, I find that the mechanics of building these companies, how it’s changed, the physics of it, are very interesting. How do they get their customer?

Quota 77

Quota Growth Product Closing 77

SaaStr

JULY 8, 2020

Look, okay, let’s say half your business sells to eCommerce, but 20% sells to live events. Aileen Lee: Yeah, and they’ve got referenceable customers, they’ve got pipeline, they’ve got funnels. I cannot visit a customer. Well, do the math in your head. Jason Lemkin: Anyone post-revenue.

Pitch 63

Pitch Start-ups Up-sell Technology 63