Iannarino

MAY 21, 2023

Something that helps you to be a good leader is to believe everything is your fault. A few days ago, there was a LinkedIn post about a CEO who fired 100 salespeople because they failed to hit their targets. My question was, “Why were the 100 salespeople allowed to fail?” This is evidence that the CEO and the sales management were checked out.

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Sales 244

Membrain

MAY 21, 2023

In the latest episode of the Art and Science of Complex Sales podcast, Paul Fuller interviews Jacco Van Der Kooij , the founder and Managing Partner of Winning by Design. They delve into the various aspects of successful SaaS sales teams and businesses.

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Sales 131

SaaStr

MAY 21, 2023

Dear SaaStr: How Do You Overcome “Stage Fright” as a First Time CEO? Don’t worry about stage fright. It’s real. I used to have it. And … you’ll get over it. I remember the very first time I had to present to a Fancy Board Meeting. I wasn’t a founder yet, but I was told I had to get up in front of a half dozen very famous, very prominent Venture Capitalists. 10 minutes in, I frozen.

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Pitch Presentation Start-ups Meeting 95

Heinz Marketing

MAY 21, 2023

By Lisa Heay , Director of Business Operations at Heinz Marketing For this week’s app of the week post, I wanted to highlight a cool tool I recently learned about – mail-tester. Plainly put right on their main page—mail-tester allows you to test the spammyness of your emails. I’m shocked that I’ve spent the majority of my marketing operations career without this tool.

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Campaign Engineering Service 55

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Learn how to optimize email deliverability and drive greater email ROI. What lands your email in the customer’s inbox? Understanding those factors, otherwise known as email deliverability, is critical to getting the most return on your campaign investments. But the “rules” around which factors land you in the spam folder aren’t always easy to keep up with.

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SaaStr

MAY 21, 2023

Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR Dear SaaStr: How Long Should a CEO Continue Being the Head of Product?

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Contract Networking Customers Product 85

The 5% Institute

MAY 21, 2023

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships. This article explores the importance of customer service as a skill and highlights key skills required for effective customer service.

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Service Customers Customer Relationship Management Relationship Management 52