Sun.May 21, 2023

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Things That Are Not Your Fault But Are Your Responsibility


Something that helps you to be a good leader is to believe everything is your fault. A few days ago, there was a LinkedIn post about a CEO who fired 100 salespeople because they failed to hit their targets. My question was, “Why were the 100 salespeople allowed to fail?” This is evidence that the CEO and the sales management were checked out.

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The Art and Science of Complex Sales Podcast


In the latest episode of the Art and Science of Complex Sales podcast, Paul Fuller interviews Jacco Van Der Kooij , the founder and Managing Partner of Winning by Design. They delve into the various aspects of successful SaaS sales teams and businesses.

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Dear SaaStr: How Do You Overcome “Stage Fright” as a First Time CEO?


Dear SaaStr: How Do You Overcome “Stage Fright” as a First Time CEO? Don’t worry about stage fright. It’s real. I used to have it. And … you’ll get over it. I remember the very first time I had to present to a Fancy Board Meeting. I wasn’t a founder yet, but I was told I had to get up in front of a half dozen very famous, very prominent Venture Capitalists. 10 minutes in, I frozen.

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Lisa’s App of the Week – Mail-Tester

Heinz Marketing

By Lisa Heay , Director of Business Operations at Heinz Marketing For this week’s app of the week post, I wanted to highlight a cool tool I recently learned about – mail-tester. Plainly put right on their main page—mail-tester allows you to test the spammyness of your emails. I’m shocked that I’ve spent the majority of my marketing operations career without this tool.

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Empowering Retail Associates to Enhance the Customer Experience

Speaker: Andrew Regan, Managing Partner at BlueSeed Retail Ltd.

Did you know that 70% of new retail technology fails to deliver expected benefits and can often decrease customer value, service, and experience? With that in mind, how can we empower our store associates to leverage new technology to optimize the customer experience and boost productivity? This exclusive webinar with Andrew Regan will dive into strategies to empower retail associates for success with new technology.

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Top SaaStr Content for the Week:’s Co-Founder, VC AMA at SaaStr APAC, Lattice’s CEO on Workshop Wednesday and lots more!


Each week, we round up our most popular content so you can catch up on anything you may have missed. Check out this week’s top blog posts, podcasts, and videos: Top Blog Posts This Week: SaaS Capital: Across 1,500 SaaS Startups, Yearly Contracts Don’t Actually Increase NRR Dear SaaStr: How Long Should a CEO Continue Being the Head of Product?

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Customer Service as a Skill

The 5% Institute

Customer service plays a vital role in the success of any business. It involves providing assistance, support, and resolving issues for customers, ensuring their satisfaction. As a skill, customer service encompasses various attributes and competencies that contribute to building strong customer relationships. This article explores the importance of customer service as a skill and highlights key skills required for effective customer service.

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