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What Is Good Customer Service?

Salesforce

What’s more, 75% of customers forgave a company’s mistakes after receiving excellent customer service. Let’s look at the ins and outs of good customer service and how to set up for success. What you’ll learn: What is good customer service? New revenue opportunities. Competitive edge.

Service 52
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What Is Inventory Management? Real-Time Visibility and Other Techniques

Salesforce

How to track inventory management success Inventory management FAQ First things first: What is inventory management? Inventory management is how companies track and control the goods they buy, store, sell, and use. For others, like retailers, it’s ready-to-sell stock. The goal sounds simple enough.

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The Sales Manager’s Guide to Sales AI

Veloxy

Thanks to Sales AI, sellers are also streamlining their workday and receiving automated and actionable customer intelligence. This turns a sales rep who spends too much time on non-selling activity into a trusted advisor that spends the majority of their time on customer engagement. What is Sales AI? How is AI Changing Sales?

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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

What I needed was a B2B CRM software that allowed me to collect information about the prospect; qualify them based on their company and role; and send follow-ups to upsell them. automobile parts to repair cars), to sell to their customers (e.g. retail stores selling children’s toys), or they’re using a service (e.g.

B2C 76
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15+ Interview Questions for Consultants [+ Sample Responses]

Hubspot

Here, we'll cover 15+ questions that will likely come up in consulting interviews — and discuss best practices for nailing them. It's also when you really need to sell yourself and your skills. Add a positive spin by describing how you're approaching these challenges — or developing certain skills to keep up with these changes.

Consult 72
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26 CRM Techniques and Strategies for Customer Retention

Cience

Why Should You Care about Existing Customers? In fact, increasing customer retention rates by 5% can improve your profits by up to 95% , according to Harvard Business School. Why Is Customer Retention Important? The CRM: A Key Customer Retention Tool. Your CRM stores all data about your customers.

CRM 96
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15 tools to make your customer service team more productive

PandaDoc

Using these tools, businesses can easily track customer trends and gain insights into how they can improve the customer experience. Note: If you’re using Zendesk Sell, be sure to check out the PandaDoc x Zendesk Sell integration for even faster document creation. Cost: Starting from $120/month for up to four users.

Service 52