Partners in Excellence

MARCH 20, 2012

Granted, we aren’t a huge customer, we’ve bought dozens of computers over the years, but not hundreds or thousands. I called the customer service department anxious to see if there was a way to accelerate the shipment. Losing business that you had previously won is tragic. The first is one of our company’s banks.

Customers 93

Customers Commission Quota Relationship Management 93

ConversionXL

MARCH 5, 2017

You need to focus on retention to win, but cancellations / churn happen no matter what. Forcing people to pick up a phone to call to cancel the service is seriously customer-hating. The post How Not to Minimize Cancellations [Rant] appeared first on CXL. Not by making it harder to cancel. This is the cruelest way to do it.

Service 67

Service Clients Customers 67

Partners in Excellence

MARCH 23, 2012

A couple of days ago, I ranted, in part, about my experience with my past computer supplier. I’ve spent hours on the phone with customer service representatives. Each time, I have to go through the same story, give them the same customer numbers, email addresses, problem ID’s.

Service 89

Service Customers Represent Follow-up 89

Heinz Marketing

FEBRUARY 13, 2023

If you have a comment, a question, a rebuttal, a rant, all fair game, please throw that into the comments here in LinkedIn, and we can make you part of the event. It’s important for, in my case, Canadian side, to get our clients to put it out there and use that shaped trust to get new customers, to retain customers, to convert deals.

Pipeline 94

Pipeline Sales Pitch B2B 94

Partners in Excellence

JANUARY 5, 2015

As much as we try to develop, implement, and execute outstanding customer experiences, sometimes things fall apart and we have a complete disaster. How we respond to these customer service and experience disasters is critical. So we experienced a massive customer service failure. Everything goes wrong! We all fail.

Hospitality 89

Hospitality Customers Appointment Trust 89

ConversionXL

OCTOBER 20, 2016

There are various ways to measure the above outcomes, and there are varying levels of correlation with revenue, retention, and whatever, but they’re all generally good signs. We want other people to like us. It’s a human desire. We also want other people to like our websites. Likability is nebulous, though. Image Source. They buy from you.

Contact 115

Contact Consult Management Consulting Referrals 115

Partners in Excellence

MARCH 7, 2013

Every organization has (or should have) a process for “managing” customer problems. We all believe, that when a customer has a problem we have to resolve it, so we put in place resources, policies, procedures for managing the customer that has problems. ” stamped on our foreheads.

Customers 84

Customers Contact Follow-up Up-sell 84