AI Won’t Replace Sales Reps So Much as ‘Deflect’ Them: What Support’s 70% Deflection Rates Tell Us About Sales’ Future
SaaStr
JUNE 26, 2025
For sales, every routine interaction handled by AI rather than a human rep represents immediate cost savings and rep time freed for complex deals. The Strategic Imperative Sales leaders should start preparing now: Identify deflection candidates : Which deals require minimal human judgment?
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