The Beginner's Guide to Competitive Benchmarking
Hubspot
OCTOBER 18, 2021
For instance, if you think your customer retention rates aren't where you'd like them to be, you might want to benchmark your Net Promoter Score to see if your underperformance is on par with the rest of your industry. In response, Xerox launched a new initiative, "Leadership Through Quality," to radically change the way it did business.
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