Hubspot

NOVEMBER 22, 2023

It's a CRM (or Customer Relationship Management Platform). Trends Researcher, Max Iskiev anonymously surveyed 1,477 global sales professionals across B2B and B2C industries to unearth the sales trends, opportunities, strategies, and pain points that could impact businesses in the coming year. What's this magic tool?

Closing 70

Closing CRM Customer Relationship Management Pipeline 70

Salesforce

AUGUST 4, 2021

A chatbot (derived from “chat robot”) is a computer program that simulates human conversation, either via voice or text communication.Organizations use chatbots to engage with customers alongside the classic customer service channels of phone, email, and social media. What is a chatbot? How do chatbots work?

Customers 98

Customers Appointment Technology Technology 98

Salesforce

APRIL 29, 2022

Older technology systems lack flexibility and can’t deliver the utility customer satisfaction level critical in today’s competitive market. Customers want personalized interactions and efficient customer service like they get from Uber and Amazon. Each customer expects personalized engagements and tailored offerings.

Technology 98

Technology Technology Customers Cross-sell 98

Salesforce

JANUARY 11, 2024

If you want to be successful in B2B sales, you need to understand the difference between B2B and B2C sales strategies. B2B sales vs. B2C sales: What’s the difference? Common traits of B2B sales High-cost and/or recurring contract pricing. They stretch from mid-level managers all the way up to the C-suite.

B2B 59

B2B B2C Manufacturing Government 59

PandaDoc

APRIL 28, 2023

Whether you’re in sales, marketing, or customer support, a customer relationship management system (CRM) is becoming increasingly essential to modern operations. What is customer relationship management (CRM)? Asher College Asher College offers courses in business, medicine, trades, and technology.

CRM 52

CRM Customer Relationship Management Legal Relationship Management 52

Outreach

APRIL 9, 2019

A single sale of this type typically involves high price points and multiple decision makers, making the process lengthier and more complex compared to engaging individual consumers (B2C). Close deal B2B Sales Tools & Technology. Technology can make a tremendous difference. B2B Outbound Sales Process.

B2B 65

B2B Process Objection handling Negotiate 65

Sales Hacker

NOVEMBER 15, 2017

With the rise of AI, new sales technology and automation at the forefront of the sales echo chamber these days, we thought we’d take a moment to bring it back to BASICS – that’s why we’ve rounded up this complete glossary of sales terms and definitions to help you remember where it all started. Average Contract Value.

B2B 99

B2B E-commerce Cold Call Represent 99