Remove Contract Remove E-commerce Remove Repeat business Remove Service
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Does a B2B Business Need a Different CRM Than a B2C Business?

Sales Hacker

B2C clients are buying a product or service directly from you, which in most cases is for their own use. retail stores selling children’s toys), or they’re using a service (e.g. accounting or legal services). B2B clients are purchasing your products to use in their manufacturing process (e.g. Can you use one CRM system for both?

B2C 75
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SaaStr Podcast #367 with Zoom Head of Global Sales Operations and Enablement Hilary Headlee

SaaStr

And it ended up that they were starting on having an ACV, or an annual contract value, and that’s where I first started to understand that type of repeatable business. There were two wonderful co-founders, Mary and Vickie, and I just loved what they were doing in the research field. And I fell in love with it.

Sales 62
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The Secret of Successful Account-Based Selling? Going After the Big Fish

Salesforce

Improved customer loyalty: In my experience, you are likely to experience higher customer loyalty and repeat business with a more personalized approach. This makes it easier for them to cross-sell and upsell products and services. It also indicates who is most likely to buy your products or services so you know who to target.

Sell 59